Solar Close Counter Message: Device/Drivers Unavailable

If you see the Device/Drivers Unavailable message in Solar Close Counter, check the following:

• Uninstall any ePad software that may be on the terminal computer
• Check that you have a terminal ID set in Solar Preferences
• Check the SigCap URL setting for that terminal ID in Terminal Setup

To check the SigCap URL setting for the terminal ID in Terminal Setup, do the following:

• Go to System -> File -> Terminal Setup
• Highlight your terminal ID from the listing and click File -> Sigcap URL
• if not set, enter http://<internal IP address>:6080/innovo/api/sigcap/solarcc/capture in the Close Counter Order Signature URL field. Note: use the IP address of the server where the Innovo Service resides, frequently your iGate server. Do not use your Eclipse server address.
• Click "OK" as you back out of the menus (never click "Cancel" during this process or you will lose the URL)
• Log out of any Solar windows and log back in again for the change to take effect