Resources

The two main sections of the Help section are: Contact Us and FAQ. Both of these sections are required to appear in the app but can be flavored specifically for your company. The Contact Us screen is where you would display contact phone numbers and email addresses - you could even add a link to your website. Any link (phone, email, web) is live and will either call, email, or open a web screen, all directly in the app. Innovo provides a default FAQ that you can flavor to your company. All of these screens can be customized in the Customer Portal. You will also see the version number of the app and in android only, if you are using the Socket Mobile scanner, will see connection information for the scanner.

The Forms section provides two functions: submit feedback and request a non-stock. A non-stock is a product that you may not stock or the customer cannot find what they are looking for. The feedback section will open the email client.

The Information section is a great tool as you can add as many links in here as you would like. We’ve seen screens named Terms & Conditions, Shipping Policy, Social Media, Promotions, Charts & Calculators, Company Events, etc. These can be changed, added, updated, or deleted in your Customer Portal. The user does not need to re-log to see the changes. They just need to navigate to the home screen and back to help. Please see the above for examples.