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Service Status

All Systems Operational
Deliver: operational
Customer Portal: operational
Customer Support: operational

3. Review Maintenance and User Defined Screens

The Innovo User Defined Screens can be found by going to the appropriate maintenance area, loading the customer or contact, and then pressing Alt-F1 (Eterm) or Ctrl-F1 (Solar). The function key may differ if your system already has a screen in the F1 position, so you may need to try F2, F3, etc.

Customer Maintenance

1. Hide Pricing in SigTouch

This setting allows you to hide pricing in Deliver. There is a control file where you can show/hide pricing for all customers and then override here at the individual customer level. Please see the control file Innovo SigTouch / Deliver Hide Pricing Default for more information. If this setting is blank, the control file will be respected.

2. Deliver User to be Messaged on Signature Upload

When a signature is captured during the delivery route and updated to Eclipse real-time, you can set a user or message group to be messaged at the individual customer level. If this is not set, the system will look to the control file, Innovo Deliver Send Message on Manifest Signature Upload which can be set to the Inside Salesperson, Outside Salesperson, or Order Writer. The message will include the sales order and ship-to customer index.

3. Deliver Require Photo Before Signing

When enabled, the driver will be required to take at least one photo for any stops for this customer.

Note: If there are multiple orders on the stop, any photos taken at the stop level will be added to each order. The driver also has the option of taking photos at the order level.

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