• Products
  • Announcements
  • Release Notes

Service Status

All Systems Operational
Deliver: operational
Customer Portal: operational
Customer Support: operational

Step 2: Review & Set StockRoom Control Files

The control files listed below are just the required & recommended control files. We recommend you review the complete list of control files found here.

Required Control Files

Default RDC Sales Source

Required Control File

Enter in a valid sales source for Stockroom orders. This sales source is reportable and also displays separately in the business summary detail. If this control file is not found from Solar, please try from Eterm.

*Applies to Customer and Employee Modes.

Best Practice: Create and enter a sales source that will be unique to StockRoom orders

 

Palm RDC And Pocket OE Default Product If Not Found

Required Control File

This must be set in order to add a “Product Not Found” product to an order in StockRoom. Usually this will be a miscellaneous charge product that is used as a placeholder to store relevant information about a product that cannot be found in the database. StockRoom allows you to add a “Product Not Found” using the red button located on the bottom right-hand side of the Part Numbers page. If the user taps on that button, they can enter the part number, location, and any comment. This information will then be attached as a line item comment on the order.

*Applies to Customer and Employee Modes

Best Practice: Create a miscellaneous charge item to be used as a placeholder

 

RDC Administrator Settings

Required Control File

This is a branch specific control file based on the ship branch of the order.

Administrator to Receive Order Errors - This user (or message group) will receive a report in their hold file any time an order is placed through StockRoom. This report will show the products ordered / counted, requested quantity, and quantity ordered.

Message Writer with Order Errors - If set to Yes, the writer of the order will be notified if any errors or warnings occurred during the order creation process. See Error Communication Method for type of notification.

Administrator to Receive Cycle Count Errors - If doing a cycle count from StockRoom, this user (or message group) will receive the cycle count report in Eclipse. This report will show products counted, customer part numbers, count quantity, count date, and min/max.

Error Communication Method - Select if the users will receive an Eclipse message or a job queue. If left blank, an Eclipse message will be sent.

*Applies to Customer and Employee Modes

RDC Administrator Settings

Best Practice: User preference

 

Display Product Availability in WOE

Required Control File

This allows you to control how availability is displayed in the app. This can be overridden at the customer and contact levels. The available options are:

  • Hide (display Call for Availability)
  • Show w/ Qty (displays quantity available or plenty date if not available)
  • Show w/o Qty (displays In Stock when available and Out of Stock when not available)

*Applies to Customer and Employee Modes

StockRoom also respects the Innovo Show Availability for Employees Control file. When the Innovo Show Availability for Employees control file is set, then the Display Product Availability in WOE control file applies only to Customer Mode.

Best Practice: Set to Show w/Qty

 

Show Availability for Branches in WOE

Required Control File

This determines how availability is calculated in the app. The valid options are All Branches, Authorized Branches, Home Branch, and Ship Branch. This can be overridden at the customer level in the Remote Parameters Screen.

*Applies to Customer and Employee Modes

Best Practice: Set to Auth Branches

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