We've been trying to track down an issue a lot of you have seen while running Signature Touch truck mode. When completing a manifest you may sometimes see an error referencing a null pointer exception. This happens when one of your completed stops do not have a signature attached, which should never happen as the app requires a signature before completing a stop.
We were finally able to recreate this issue internally and have posted a fix to the App Store. And just in case we didn't catch all scenarios of how this could happen, we now prompt the driver when completing a stop if we cannot find the signature. This way they can get another signature before leaving the stop.
This update also allows you to see the Signature Touch settings directly from the portal. You can find additional release notes here - https://goinnovo.zendesk.com/hc/en-us/articles/360000333394-Portal-Release-2-3-1.
Let us know if you have any questions!
Thanks!
Innovo Support
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